Customer Services (BTEC)

BTEC Level 2 Technical Certificate in Customer Services Operations

Are you more of a hands on type of learner or learn better in a working environment? Do you want to gain some excellent work experience at some of the best local businesses?

Careers in customer service operations offer a fantastic progression pathway to a number of roles in an organisations, and the skills developed are highly transferable across all industries.

This course will provide in-depth knowledge and experience of the customer service environment as well as covering the following units in college:

  • the customer service environment
  • delivering customer service face to face
  • delivering digital customer service
  • improving customer service.

These will be assessed both internally and externally and will be complete over one academic year.