BTEC Level 2 Technical Certificate in Customer Services Operations
Are you more of a hands on type of learner or learn better in a working environment? Do you want to gain some excellent work experience at some of the best local businesses?
Careers in customer service operations offer a fantastic progression pathway to a number of roles in an organisations, and the skills developed are highly transferable across all industries.
This course will provide in-depth knowledge and experience of the customer service environment as well as covering the following units in college:
- the customer service environment
- delivering customer service face to face
- delivering digital customer service
- improving customer service.
These will be assessed both internally and externally and will be complete over one academic year.